Who We Are

shocknetly operates as an educational platform focused on advanced financial analysis techniques. Our physical location is หมู่ที่ 8 120/9 Tha Thong, อำเภอ เมือง Phitsanulok 65000, Thailand.

We serve students and professionals in Thailand who want to develop their financial analysis skills through structured learning programs. While our instruction language is English, we're familiar with local regulatory requirements and education standards.

Information We Collect

Information You Provide Directly

When you interact with our platform, we may collect:

• Contact information — name, email address, phone number
• Account details — username, password (encrypted), profile preferences
• Payment information — billing address, payment method details processed through secure third-party providers
• Learning progress — course completion rates, quiz results, assignment submissions
• Communication content — messages sent through our contact forms or support channels

Information Collected Automatically

Our systems gather certain technical data to keep things running smoothly:

• Device information — IP address, browser type, operating system, device identifiers
• Usage patterns — pages visited, time spent on content, navigation paths
• Performance metrics — loading times, error reports, interaction data
• Location data — general geographic location based on IP address (not precise tracking)

How We Use Your Information

We use the data we collect for specific, legitimate purposes:

Educational Services

• Delivering course content and tracking your learning progress
• Providing personalized recommendations based on your interests and skill level
• Facilitating communication between instructors and students
• Issuing certificates or credentials upon program completion

Platform Improvement

• Analyzing how people use our site to identify areas for enhancement
• Testing new features and content formats
• Fixing bugs and improving performance
• Understanding which educational approaches work best

Communication

• Sending course updates, schedule changes, and important announcements
• Responding to your questions and support requests
• Sharing educational resources or opportunities that might interest you (you can opt out)

Legal and Security

• Preventing fraud and unauthorized access
• Complying with Thai law and regulations
• Protecting the rights and safety of our users
• Resolving disputes or enforcing our terms of service

Data Sharing and Third Parties

We don't sell your personal information. Period. But we do work with trusted partners who help us operate the platform:

Service Providers

We share data with companies that perform services on our behalf, such as:

• Payment processors who handle transactions securely
• Cloud hosting providers who store our data
• Email service providers who help us communicate with you
• Analytics tools that help us understand site usage

These partners are contractually obligated to protect your data and can only use it for the specific services they provide to us.

Legal Requirements

We may disclose information when required by Thai law, in response to valid legal processes, or to protect the rights and safety of shocknetly, our users, or others.

Business Transfers

If shocknetly is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll notify you if this happens and if different privacy practices will apply.

Your Rights Under Thai Law

Thailand's PDPA gives you substantial control over your personal data. Here's what you can do:

Access and Portability

You can request a copy of the personal data we hold about you. We'll provide it in a commonly used format within 30 days. There's no charge for your first request in a calendar year.

Correction

If your information is inaccurate or incomplete, you can ask us to correct it. You can also update most information directly through your account settings.

Deletion

You can request deletion of your personal data in certain circumstances, such as when it's no longer necessary for the purposes we collected it or if you withdraw consent. Some data may need to be retained for legal compliance or legitimate business needs.

Restriction and Objection

You can ask us to restrict processing of your data or object to certain uses, particularly for marketing purposes. We'll honor these requests unless we have compelling legitimate grounds to continue.

Withdrawal of Consent

Where we process data based on your consent, you can withdraw it at any time. This won't affect processing that occurred before withdrawal.

Filing a Complaint

If you're not satisfied with how we handle your data, you can file a complaint with Thailand's Personal Data Protection Committee or the relevant supervisory authority.

Data Security Measures

We take reasonable precautions to protect your information from unauthorized access, alteration, or destruction. Our security approach includes:

Technical Safeguards

• Encryption of data in transit using TLS/SSL protocols
• Secure storage with encryption for sensitive information
• Regular security assessments and vulnerability testing
• Access controls limiting who can view or modify data
• Monitoring systems to detect suspicious activity

Organizational Practices

• Staff training on data protection and privacy principles
• Strict access policies based on role and necessity
• Incident response procedures for potential breaches
• Regular review and update of security practices

That said, no system is completely secure. While we work hard to protect your data, we can't guarantee absolute security. You play a role too — choose strong passwords, don't share login credentials, and contact us immediately if you suspect unauthorized account access.

Data Retention

We keep your information only as long as necessary for the purposes outlined in this policy or as required by law.

Active Accounts

While your account is active, we retain your data to provide services and maintain records of your learning progress.

Closed Accounts

After account closure, we typically delete or anonymize personal data within 90 days, except where we need to retain certain information for:

• Legal compliance (tax records, for example, must be kept for seven years under Thai law)
• Dispute resolution
• Fraud prevention
• Enforcing our agreements

Marketing Communications

If you've only subscribed to our newsletter without creating an account, we'll keep your email address until you unsubscribe or after two years of inactivity.

International Data Transfers

Our servers and some service providers may be located outside Thailand. When we transfer data internationally, we ensure appropriate safeguards are in place:

• We work with providers who comply with recognized privacy frameworks
• Contractual agreements require adequate data protection measures
• We transfer only the minimum data necessary for the specific purpose
• You can request information about specific transfers by contacting us

By using our services, you acknowledge that your data may be processed in countries with different data protection standards than Thailand.

Children's Privacy

Our platform is designed for adult learners and professionals. We don't knowingly collect information from individuals under 20 years old without parental consent, as required by Thai law.

If we discover we've collected data from someone under 20 without appropriate consent, we'll delete it promptly. Parents or guardians who believe their child has provided information to us should contact info@shocknetly.com.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we'll notify you through:

• A prominent notice on our website
• Email notification to registered users
• Update to the "Last Updated" date at the top of this policy

We encourage you to review this policy periodically. Continued use of our services after changes take effect constitutes acceptance of the updated policy.